Frequently Asked Questions
Can I make changes to my order?
Yes. If you need to make changes to your order please contact Baby Aboard either by email info@babyaboard.com or phone (808) 393-7612 as soon as possible.
Do you assemble the cribs?
Yes. The person who delivers your equipment will also assemble the crib when they get there and then disassemble the crib when they return for the pick up. Clients are not allowed to assemble or disassemble cribs. If you will not be available at the drop off location when delivery is done please establish where the crib is to be built prior to the delivery date.
At what times are deliveries done?
Deliveries are generally arranged within a 2 - 3 hour time window between the hours of 9am – 6pm everyday. If no one is available at the location during your designated delivery or pick up time there will be an attempt to reschedule with an additional fee.
What are the delivery rates?
Delivery rates can range between $15-$35 and are based on the distance traveled to your destination. All rates include delivery, pick up and any necessary assembly of equipment.
Do you provide long-term rentals?
Long-term rentals are available upon request.
How does payment work and what forms of payment do you accept?
Payments are accepted by all major credit cards or in cash. Your card information is needed to hold your reservation and will be verified at the time a reservation is submitted. Your card will only be charged 48 hours prior to the delivery date. If you pay with cash, cash is due at time of delivery.
Are your products clean and safe?
All Products are up-to-date and meet all the current federal safety standards. Products are checked after use and replaced as needed with a focus on the changing baby industry. For more information on product safety please see the Consumer Products Safety Commission at www.cpsc.gov. All equipment is properly cleaned and sanitized using nontoxic products before delivery.
Can you install car seats?
Sorry but we do not install car seats. Information on installing car seats are posted on the car seats themselves. Local fire stations can also install car seats. Helpful links: Child Passenger Safety Contacts http://www.nhtsa.dot.gov/people/injury/childps/contacts/
Can you pick up from a location different than the original delivery location?
If you need your items picked up from a different location than they were dropped off at this can be easily done. Additional fees may apply depending on the location. This service is not available when renting full size cribs. Full size cribs must be assembled and disassembled by the delivery person and cannot be assembled or disassembled by the renter. If you need a crib transferred to a different location please designate that on your order form under the comments section. An additional fee will apply for any crib transfers. Please note that if no one is available at the location during your designated delivery or pick up time there will be an attempt to reschedule with an additional fee may apply.
Do you deliver to airports?
Special accommodations may be made upon request.
What about damages/ lost or stolen products?
Unfortunately we cannot insure any rental equipment against damages, theft or loss. With the exception of high chairs it is highly recommended that no food or leaky bottles be given to children while using the equipment. Products must be returned in the condition received or a fee to be assessed at the time of return will apply to the credit card on file. The renter is responsible for loss or theft of rental equipment and agrees to pay for any replacements needed. Products must be returned with all accessories and parts intact and in proper working order. Any excess damage to rental equipment aside from normal wear will be repaired or replaced (depending on the condition) at the expense of the renter. Any additional fees resulting from loss, theft, repair or replacement will apply to the credit card on file.
What is your cancellation Policy?
We understand that travel plans can change. There are no charges on orders canceled prior to 48 hours of the delivery date. Orders canceled within 48 hours of the delivery date will be charged 50% of the original order.
What are your Terms and Conditions
You may visit our Terms and Conditions page to see a full list.
What are your Liability terms?
You may visit our Liability page to see a full list.
Important note:
Baby Aboard recommends that no foods or liquids that can stain products be given to children during use. This is a great way to avoid any extra cleaning or replacement fees. Under no circumstances are renters allowed to disassemble or assemble full size cribs.